The ANU of the Philippine Embassy attends to cases involving Filipinos in distress.  Its scope of assistance includes, among others:

  • Assistance to Filipinos facing criminal cases
  • Assistance in filing complaints before the police or other appropriate venues
  • Assistance in human trafficking cases
  • Assistance in immigration-related cases
  • Monitoring and following-up of cases/complaints
  • Assistance in repatriation to the Philippines
  • Assistance in the Shipment of Remains
  • Assistance in locating whereabouts of missing Filipino nationals
  • Assistance in appeal for financial support
  • Prison visitation
  • Conciliation services
  • Provision of legal advice

The ANU is available from Mondays to Thursdays, 8:00am to 5:00pm, and on Fridays, 8:00 am – 12:00 pm and 2:00 pm – 6:00 pm.

For concerns that need urgent attention after office hours, or during Saturdays and Sundays, and declared holidays, Filipinos in distress may call the mobile hotline (+673) 8714881 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..